APPOINTMENT POLICY

Booking
We will contact you via phone or email to confirm your appointment. If we do not already have your credit card information on file we will call you to request it. We will need it to secure your appointment.

Cancellations
To avoid being charged for cancelled or missed appointments please contact our reception 24 hours prior to your appointment. Please note that appointment times are reserved especially for you. Failure to comply will result in a full service charge.

Punctuality
Please call reception if you are going to be late. If you are expecting to be more than 15 minutes late we cannot guarantee that your booked service will be provided. We will however do our best to accommodate you. In the event of a late missed appointment a full service charge will apply.

Re-do’s
If for any reason you are dissatisfied with your services we request the opportunity to correct them at no additional cost to you. Services must be booked within 2 weeks from the original appointment.

Thank you,
Trephin management