APPOINTMENT POLICY

Booking
We will contact you via phone or email to confirm your appointment. If we do not already have your credit card information on file we will call you to request it. We will need it to secure your appointment.

Cancellations
To avoid being charged for cancelled or missed appointments please contact our reception 24 hours prior to your appointment. Please note that appointment times are reserved especially for you. Failure to comply will result in a full service charge.

Punctuality
Please call reception if you are going to be late. If you are expecting to be more than 15 minutes late we cannot guarantee that your booked service will be provided. We will however do our best to accommodate you. In the event of a late missed appointment a full service charge will apply.

Re-do’s
If for any reason you are dissatisfied with your service(s) we request the opportunity to correct them at no additional cost to you. Services must be booked within 2 weeks from the original appointment. We do not offer refunds for services given.

Thank you,
Trephin management

Monday

inquire for an appointment

Tuesday & Wednesday

Sean (8am - 6pm)
Joe
Laura
Kristie*
Nate (Wednesday 3p - 8p)
Steph (Wednesday 12p - 8p)
Karen (Wednesday)

Thursday & Friday

Ashleigh
Maura
Janet
Ali
Karen
Joe (Thursday 12p - 8p)
Laura (Thursday 3p - 8p)
Nate (Friday 12p - 8p)
Steph (Friday 12p - 8p)

Saturday & Sunday

Nate
Steph
Gina
Karen
Kristie*
Ashleigh (Saturday 10a - 8p)
Janet (Saturday 12p - 8p)
Ali (Saturday 12p - 8p)
Sean (Sunday 12p - 8p)
Maura (Sunday 11a - 7p)
Laura (Sunday 10a - 8p)

*Available every 6 weeks